CITIZENS FEEDBACK LOOP
Taking the Delivery Industry beyond Delivery
The ETA Citizen Feedback Loop captures valuable insights for a City from UNITE Social Analytics. These insights draw together culture, socio-economic, inclusion and demographic influences for a clear picture of health equity, exposure to poor air and associated opportunities and risks.
This approach is based on the Model City London, a journey of place-based change successfully applied to sport and physical activity. The Model City approach to community building and development differs from conventional funding and capacity building approaches which often impose pre-determined decisions and investments. Commonly referred to as ‘The Drop’ approach, these methods result in funders taking decisions prior to local community engagement or guidance.
By contrast, the ETA Citizen Feedback Loop is based on ‘The Scaffold’ which is how Model City works. The community identifies social issues to address. HALO community-based coordinators and an enabling central team, provide the structure through funding and capacity support. The emphasis is on moving at the pace of communities and partners working together for Clean Air.